Privacy Policy
Last updated: June 2026
Introduction
This Privacy Policy explains how NOVA RIG (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit novarig.co or purchase our products. By using our website, you agree to the practices described in this policy.
Information we collect
We collect information you provide directly: name, email, shipping address, phone number, and payment information. We also collect information automatically: IP address, browser type, pages visited, and order history through cookies and similar technologies.
How we use your information
We use your information to process orders, ship products, respond to support inquiries, send order updates, prevent fraud, and improve our products and services. With your consent, we may send marketing emails about new products, drops, and guides.
Information sharing
We share information with service providers who help us run our business: payment processors (Stripe, PayPal), shipping carriers (UPS, FedEx, USPS), email service providers, and analytics providers. We never sell your personal information to third parties.
Data retention
We retain order information for 7 years for tax and legal purposes. Marketing preferences are retained until you opt out. You can request deletion of your account data at any time by emailing support@novarig.co.
Your rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing emails at any time using the unsubscribe link in any email. To exercise these rights, email support@novarig.co.
Cookies
We use cookies to power your cart, wishlist, recently viewed items, and to analyze website traffic. See our Cookie Policy for details. You can control cookies through your browser settings.
Security
We use industry-standard encryption (TLS 1.3) for all data transmission. Payment information is processed by PCI-DSS compliant processors and never stored on our servers. Access to personal information is restricted to authorized personnel only.
Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.
Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or by posting a notice on our website. The effective date is shown at the top of this policy.
Contact us
Questions about this Privacy Policy? Email us at support@novarig.co or write to NOVA RIG, PO Box 14210, Austin, TX 78701.